Wapa di Ume, initially established as a household residence in Ubud in 1993 with simply 4 items, has undergone vital progress over time. In 1996, the property expanded to 18 rooms and joined a neighborhood lodge chain beneath the title Waka di Ume. By 2012, Wapa di Ume had determined to grow to be an impartial lodge, present process main renovations and including 15 extra rooms, bringing the entire to 33 rooms.
The resort’s philosophy and structure is deeply rooted within the Balinese idea of Tri Hita Karana, which emphasises the three elementary relationships: between people and nature, amongst fellow people, and with God. Over 60% of the property’s land is preserved as gardens, creating concord between the buildings and the pure surroundings.
Wapa di Ume actively helps the local people, internet hosting cultural dinners the place youngsters from close by villages carry out conventional Balinese dances, with a portion of the proceeds donated to native foundations. The resort additionally prioritises hiring employees from the local people, additional strengthening its connection to the area.
To supply friends with the final word consolation, Wapa di Ume gives a spread of amenities, together with six room varieties akin to lanai, suites, and pool villas, in addition to a health club, two swimming swimming pools, a restaurant, and a complimentary shuttle service for friends wishing to discover Ubud. With its harmonious mix of nature and tradition, Wapa di Ume gives friends a tranquil and genuine expertise within the coronary heart of Ubud.
Guide fee updates inflicting complications
Earlier than adopting SiteMinder in 2015, Wapa di Ume confronted vital day-to-day challenges in managing room charges.
“It used to take as much as half-hour to replace charges from the system to the net channels,” mentioned I Gede Nusantara, Assistant Director of Gross sales at Wapa di Ume.
This guide course of required updating every channel individually, as much as 3 times per day. Not solely was this time-consuming, but it surely additionally elevated the danger of errors and inconsistencies throughout reserving platforms. The results of this may embrace double-bookings and visitor frustration, resulting in a lack of income and popularity.
It was clear to the staff that they wanted to discover a higher approach of distributing and managing the property’s stock.
Remove complexity and enhance income
What in the event you may enhance your lodge’s effectivity and income whereas additionally lowering your workload? Our lodge platform helps you do precisely that.
Clean operations and extra management
After evaluating a number of techniques, Wapa di Ume finally selected SiteMinder to offer a channel administration answer as a part of its lodge platform – the one software program platform that may unlock a lodge’s full income potential.
In keeping with Gede, SiteMinder stood out for a number of causes. The system’s user-friendly interface and complete options made managing channels simpler and extra environment friendly. The dashboard’s clear structure simplified duties, and SiteMinder’s in depth channel connectivity was unparalleled.
“Initially, Wapa di Ume was solely related to 5 on-line channels. However after switching to SiteMinder, we now work with greater than 30 channels,” Gede shared.
On high of SiteMinder’s B2B channel connections permitting Wapa di Ume to broaden its market attain, the combination with the resort’s PMS and reserving engine was seamless, serving to to streamline operations.
The ‘fee multiplier’ was a very helpful function in SiteMinder’s platform for routinely mapping room charges throughout completely different channels. Moreover, the ‘restrict fee plan’ function allowed Wapa di Ume to manage room availability or closures on sure channels routinely, lowering the danger of overbooking.
Outcomes that talk for themselves
Since implementing SiteMinder, Wapa di Ume has seen vital optimistic outcomes. Within the first 12 months, the proportion of on-line bookings elevated dramatically, from simply 30% to 60%. Direct bookings additionally rose by 10% in comparison with the earlier 12 months.
SiteMinder has not solely streamlined Wapa di Ume’s channel administration course of however has additionally enhanced operational effectivity and boosted total bookings.
“If requested to fee how possible I’m to suggest SiteMinder to different properties on a scale of 1-5, I’d give it a 5. I extremely suggest SiteMinder to different hoteliers,” Gede mentioned.
Thanks for the good suggestions Gede! SiteMinder is dedicated to supporting Wapa di Ume in attaining even higher milestones sooner or later!