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Q: Stayntouch is extremely sturdy in performance and but is remarkably simple to make use of. What design options and choices allowed you to realize this?
Stjepan: Frankly, our UI is born out of frustration and formed by ignorance.
Many members of our Product Group labored in motels. They’ve skilled first-hand the place conventional PMS programs fall quick. Their various expertise and fixed suggestions from our prospects are what enable us to dial in on the issues motels face.
I’ve been with Stayntouch since day one, and I’ve designed the complete PMS from the bottom up. And in contrast to the remainder of the Product Group, I’m not a hotelier. That’s the place ignorance is available in. I’ve by no means checked in a visitor, however that allowed me to see issues in another way. Once you’re not slowed down with, “That is how we all the time did it,” you possibly can assist determine the easiest way to do one thing.
I’m additionally a psychologist, so there are quite a lot of psychological rules baked into the work we do right here. These are the core rules that drive all the things we do:
- Conduct: Deal with what individuals are making an attempt to do.
- Readability: Make issues apparent.
- Plain language: Sound like an individual.
- Don’t overwhelm: Permit folks to focus.
- Context: Adapt and push the boundaries.
We don’t simply design the UI right here at Stayntouch. We design how folks do their job. And our objective is to create a product that enables lodge workers to concentrate on their visitors — not laptop screens.
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