Deutsches Haus in Bonn, Germany, has been a real establishment within the Rhine metropolis for 70 years. The hosts welcome their visitors with true heat and a household environment.
“We function the lodge because the third era and fix nice significance to our visitors feeling comfy with us,” emphasises Miles Lazaro, who’s at the moment managing the 46-bed lodge together with his mom Cora Hübner-Stauf.
Since 2023, the owner-managed metropolis lodge has been utilizing SiteMinder’s business main platform to raised market its presence on-line and optimise workflows. We spoke with Miles in regards to the challenges of working a lodge and the way the platform helps the group of their each day operations.
In depth options and higher worth for cash
Earlier than discovering SiteMinder’s channel supervisor, Miles had been working with a unique platform for seven years. Initially, the collaboration went easily, however then the corporate’s assist turned more and more worse till it was lastly discontinued altogether.
“We may not work correctly in order that’s after I turned pissed off and began on the lookout for a brand new associate. Nonetheless, I already had SiteMinder in thoughts,” Miles defined.
It’s a selection he has not regretted to this present day:
“SiteMinder’s channel supervisor is way less complicated. SiteMinder makes use of extra subtle know-how and I’ve many extra choices to current our lodge on the reserving platforms the best way that I would like it. As well as, I can use Insights to see all of the essential parameters immediately. I couldn’t do this earlier than. SiteMinder is admittedly ‘state-of-the-art’ in that respect.”
He’s additionally impressed by the worth for cash supplied by SiteMinder’s platform.
“I can now join quite a lot of OTAs and have extra options than earlier than – and at a decrease month-to-month value. As well as, I’ve additionally utilised instruments such because the on-line reserving engine and Visitor Engagement,” Miles mentioned.
Extra income, extra time, and fewer work
What in case you may enhance your lodge’s income whereas additionally decreasing your workload and spending much less time on mundane duties? Our good lodge platform helps you do precisely that.
“Automating workflows saves as much as three hours of labor per day”
Deutsches Haus has lastly discovered a platform that streamlines lodging administration, automating duties that have been beforehand dealt with manually. This has resulted in vital time financial savings for the lodge, liberating up workers to give attention to higher-value actions.
“Every little thing is now mechanically booked into the PMS, which wasn’t the case earlier than,” defined Miles. “A number of work is being taken off our palms and we’re saving a minimum of three hours daily!”
In keeping with Miles, the lodge’s exterior notion has additionally improved, because of improved communication and personalisation delivered by Visitor Engagement. This, in flip, has had a constructive influence on reserving numbers.
Clean onboarding course of
The transition to SiteMinder’s platform was nothing however easy crusing because of its intuitive and user-friendly design.
“Anybody with some expertise within the discipline can discover their means across the platform shortly and simply,” Miles mentioned. “The onboarding went nice and the workers took quite a lot of time for us. We may come to them with any questions at any time. They even supplied us extra calls that we didn’t want anymore. All of our questions have been answered,” he recalled.
As well as, Miles discovered the customer support past the preliminary onboarding part to be simply as stellar.
“It nearly sounds too good to be true – however SiteMinder has to this point stored all the guarantees it made upfront.”
Thanks, Miles, for this nice suggestions! We want you and your loved ones continued success together with your great lodge Deutsches Haus.