Quick charging supplier EVgo has introduced a number of important enhancements to its community. The corporate will not be solely upgrading present charging stations and including new ones—it has undertaken a number of initiatives to enhance reliability and customer support.
“Because the EV business expands from early adopters to mass-market customers, EVgo’s dedication to delivering a best-in-class charging expertise is extra essential than ever,” mentioned President Dennis Kish. “EVgo’s new efficiency monitoring device, software program updates, and ongoing gear substitute and improve efforts are simply among the methods we’re future-proofing our quick charging community.”
For the reason that begin of 2022, EVgo has upgraded, changed or decommissioned legacy gear at greater than 500 stalls throughout 20 states. The corporate plans to switch legacy gear with essentially the most superior fashions, putting in higher-power chargers the place attainable, at as much as 150 further EVgo owned stalls in 2024.
EVgo continues to extend charging speeds—the community has greater than doubled the variety of stalls served by 350 kW chargers over the past yr.
The corporate has a number of initiatives underway to enhance reliability and expedite repairs.
- EVgo’s new Canary Mannequin is “a robust efficiency monitoring device designed to robotically establish and analyze patterns and assist diagnostics, augmenting EVgo’s upkeep responses with information from precise charging classes.”
- EVgo’s charger software program now contains around-the-clock cable sign monitoring. If a cable sign is misplaced for any purpose, the corporate is robotically notified inside seconds.
- EVgo has upgraded charger antennae throughout its community, and says it was in a position to scale back web connectivity downtime by nearly half within the first two quarters of this yr.
- EVgo says it has decreased the imply time to restore chargers by 67% because the first quarter of 2023.
The concentrate on reliability seems to be delivering outcomes: EVgo says that, since January 2023, it has seen a big discount within the share of charging classes requiring name middle help, as extra clients are efficiently powering up on their first attempt.
Supply: EVgo