First established in 2005, the luxurious paradise of Batu Karang Lembongan Resort & Spa is a tropical haven simply half-hour off Bali’s east coast.
Nusa Lembongan is famend for its pure magnificence, together with world-class surf breaks like Playgrounds, Lacerations, and Shipwrecks, together with snorkelling and scuba diving in crystal-clear waters. Batu Karang Lembongan seamlessly combines this beautiful surroundings with luxurious villas, breathtaking views of the Indian Ocean, and the distant silhouette of Mount Agung.
Visitors are handled to high-quality lodging, the place a workforce {of professional} workers ensures that each keep is as comfy as attainable. With 39 rooms, the resort boasts a full vary of amenities, together with three swimming swimming pools, a spa, health club & steam room, and a wide range of eating choices serving each Indonesian and worldwide delicacies. Visitors also can take pleasure in a beachfront café, a totally outfitted convention room, and out of doors areas good for weddings or unique occasions.
We spoke to the workforce about how they preserve every part operating easily and the function that SiteMinder’s platform has performed within the property’s success.
Going through connectivity challenges
As a resort catering to predominantly worldwide company, Batu Karang Lembongan Resort & Spa should guarantee seamless operations. Nonetheless, Director of Gross sales Betti Puji Sulistiyaningsih shared that they beforehand confronted connectivity glitches whereas utilizing one other channel supervisor. These persistent points prompted the resort to hunt a extra dependable answer.
“We determined to change to SiteMinder as a result of it’s extra user-friendly and helps two-way connectivity with out disrupting the present one-way connections to our channels,” Betti defined.
Along with connectivity points, Batu Karang required clean integration with the assorted platforms that they utilise. The resort connects to as many as 13 on-line journey brokers (OTAs), makes use of third-party reserving engines, PMSs, the GDS, and different methods.
Because of SiteMinder, integration throughout all these channels runs easily, even once they add a brand new channel, corresponding to Luxurious Escape just lately – an integration that was accomplished with out a hitch.
Elevated bookings and seamless connectivity
Since transitioning to SiteMinder, Batu Karang Lembongan Resort & Spa has seen a major enhance in bookings, with numbers rising constantly throughout all channels.
“There’s been a couple of 30% improve in bookings from all channels, together with OTAs, direct bookings, and extra,” stated Fitri Kurnia, the resort’s Reservations Supervisor.
One other benefit the workforce enjoys with SiteMinder is its ease of use. In response to Fitri, “SiteMinder’s UI and UX is kind of user-friendly and straightforward to navigate.”
This has enormously improved the workforce’s effectivity in managing a number of channels. Furthermore, SiteMinder’s fee multiplier function provides important flexibility, significantly when adjusting room charges throughout particular channels.
“The speed multiplier function may be very helpful, particularly for setting room costs on explicit channels. It’s working nicely,” Fitri added, emphasizing how helpful this device is of their every day pricing administration.
Thanks for the superb suggestions Betti and Fitri! SiteMinder is devoted to supporting the resort’s ongoing success and long-term progress.