A 4-star property, Metropolis Oasis Inn is situated within the tropical haven of Townsville within the north of Queensland, Australia. Ideally located on the coronary heart of the thriving tourism hotspot, Metropolis Oasis affords spacious comfy rooms outfitted with a kitchenette, free WiFi, an award-winning lagoon type pool, tropical BBQ space, dine-in restaurant, and free entry to the close by gymnasium and memorial baths.
Friends could have all the relief they want once they aren’t out wandering the bustling metropolis, hitting the seaside or exploring the wondrous pure setting.
“We get numerous regulars staying with us as a result of they respect our pleasant, welcoming workers and our customer support,” stated Katie Cheetham, Reservations Supervisor.
“We’re a small enterprise with group values, and have been a mainstay in Townsville lodging choices for a few years.”
Filling a expertise hole
Metropolis Oasis Inn had aspirations to streamline and enhance visitor communications however had been missing the expertise to take action, based on Katie.
“We didn’t have a PMS which supported the automation of visitor emails,” she stated. “We needed to implement this pre and post-stay.”
That’s the place Visitor Engagement, an add-on function of SiteMinder’s highly effective sensible platform, is available in.
Visitor Engagement permits hoteliers to schedule and automate visitor communications, personalise their emails, and increase income by way of upsell and extras affords.
Along with Visitor Engagement Metropolis Oasis additionally added Demand Plus, a metasearch function that helps increase direct bookings by making the property extra outstanding on Google Lodge Advertisements, Trivago, and TripAdvisor.
Surrounding all of that is SiteMinder’s industry-leading channel supervisor, a function that permits better on-line visibility to spice up bookings and automates stock administration to cut back handbook work.
“The centralised nature of channel supervisor has enormously assisted Metropolis Oasis administratively and operationally – the truth that there’s an interface with our CRM positively helps. It’s an enormous distinction from doing all the pieces manually,” defined Katie.
Higher outcomes, much less work
What should you might increase your resort’s income and enhance visitor experiences whereas additionally decreasing your workload? Our sensible resort platform helps you do precisely that.
Straightforward processes and correct information
With the addition of SiteMinder’s visitor engagement function, Metropolis Oasis Inn is now capable of work together with company faster, simpler, and extra successfully, with handbook work additionally eradicated.
“We’re not manually sending e-mail to follow-up with company after check-out. We’re additionally capable of routinely request suggestions from company who’ve checked out previous to our workplace opening,” defined Katie.
One other profit has been the flexibility to reinforce the visitor expertise by with the ability to ship up to date data to company at a second’s discover.
“The web visitor listing has enabled us to offer probably the most up-to-date data to our company with out having to print out new pages and replace every room individually.”
“Friends love the comfort of the QR code too – we have now a lot data to offer company upon their arrival that it’s nice to have the ability to inform them the information verbally after which observe up with the QR code which simply lets them entry any data on their telephone.”
That is essential in at the moment’s market, the place company now have increased expectations and wish the utmost comfort from their stays.
Thanks, Katie, for sharing your expertise and we want Metropolis Oasis Inn all the perfect sooner or later!