Get Began Utilizing a Ticket Administration Template With a Zendesk Integration

Zendesk ticket administration helps corporations present environment friendly and efficient buyer assist. Ticket administration options can establish excessive precedence points like web site outages, assign tickets to the suitable brokers, and even analyze ticket knowledge to identify traits.

A ticket administration template for Zendesk empowers corporations to reply to points promptly, resolve them appropriately, and establish alternatives for enchancment. This enhances the shopper expertise and makes your small business extra environment friendly. 

Extra advantages:

• Observe tickets from creation to decision. Detailed ticket histories give brokers visibility into earlier communications and troubleshooting steps.
• Collect buyer suggestions by way of post-resolution surveys. This suggestions helps establish areas for enchancment and alternatives to reinforce the shopper expertise.
• Firms can use ticketing knowledge to establish the most typical points and make course of or product modifications to scale back future requests.

Including an AI chatbot for Zendesk ticket administration creates a seamless, automated expertise. The Kore.ai XO platform is open and agnostic, which suggests you’ll be able to combine it with any system–together with Zendesk. 

Under is a information on tips on how to get began.

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Join a Kore.ai account

Step one is to join an account on the Kore.ai XO Platform. 

As soon as signed in, choose ‘New App’ to begin your Bot Construct

Start your new app mission with any of the 2 choices provided: Automation AI and Contact Heart AI. When you’ve chosen, choose ‘Customized Setup’ and comply with the prompts to construct your bot.

Navigate to {the marketplace} and configure Zendesk

Choose ‘integrations’ from the dropdown menu. From there, you’ll be able to configure Zendesk together with directions and authorization. 

Choose the Person Sub Area by following directions on the Zendesk authorization tab. 

Add your person electronic mail and API Token present in your Zendesk Admin Heart.

Create a ticket

On the Kore.ai workspace, navigate to Digital Assistant > Dialogs > Create Ticket. Right here you’ll be able to automate the creation of a ticket or incident. 

Take a look at your integration on Kore.ai

Click on ‘Take a look at’ within the higher proper hand nook of your show. You’ll be given the choice to pick a Voice or Chat Dialog for testing the flows.

For this instance we’ll give attention to Chat Dialog. As soon as chosen and your chatbot pops up, ask it to Create a Ticket. You possibly can even simply sort, ‘CreateTicket.’ 

Enter an outline and select precedence for the ticket.  The AI will robotically create a Zendesk ticket for you. 

Verify your ticket integration is working

Whereas logged into Zendesk, you’ll be able to view the now open tickets created by Kore.ai. Be at liberty to run duties like view, create, and delete, simply and effectively from a unified platform. 

Get began with a Zendesk integration in minutes