Nestled within the serene coastal city of Chatham, Massachusetts, The Queen Anne Inn Cafe & Lounge was established over 4 many years in the past. With 34 uniquely appointed rooms, this charming retreat caters to an viewers in search of tranquility in a vibrant seaside group. We spoke to Dana Weinkopf, the innkeeper, to know extra the enterprise and the staff’s journey with SiteMinder.
Limitations earlier than SiteMinder
Earlier than adopting SiteMinder’s industry-leading platform, the inn relied on conventional on-line distribution strategies, together with on-line journey brokers (OTAs) like Reserving.com and Expedia, and phrase of mouth. Managing bookings throughout a number of platforms was time-consuming and inefficient because of every OTA having its personal system, which frequently slowed down reconciliation processes. The necessity for a unified system to streamline distribution and administration in a single place turned urgent.
Driving income and flexibility
Becoming a member of SiteMinder has reworked each day operations at The Queen Anne Inn. “Automated reservation administration has considerably decreased our workload,” Dana defined.
“We will now focus extra on enhancing visitor experiences quite than managing guide entries and potential reserving conflicts.”
SiteMinder provided a streamlined answer built-in with our PMS, guaranteeing seamless administration of stock and bookings. Since implementing SiteMinder, the inn has seen notable enhancements in bookings and income. Dana famous:
“The true success lies in our skill to adapt and compete successfully in a dynamic market. SiteMinder’s instruments have empowered us to optimize our on-line visibility and appeal to extra company.”
Seamless PMS integration
Reflecting on the combination means of their PMS with SiteMinder, Dana described it as a brand new and sensible idea that enabled a clean transition from conventional techniques to fashionable, complete, channel administration. She famous that the combination was quick and easy. Dana emphasised this level.
“While different PMS and channel supervisor integration choices exist, they don’t match SiteMinder when it comes to high quality, stage of service, or whole-hearted strategy.”
Higher processes, much less work, extra income
What in the event you may enhance your lodge’s income whereas additionally decreasing your workload? Our sensible lodge platform helps you do precisely that.
Wanting forward
Dana stays dedicated to innovation and visitor satisfaction.
“Our partnership with SiteMinder has been transformative, it’s not nearly managing rooms; it’s about creating memorable experiences that preserve company coming again.”
With SiteMinder as a trusted companion, the inn not solely meets however exceeds the expectations of its discerning clientele, guaranteeing every visitor’s journey is as distinctive because the Cape Cod shoreline.
Thanks Dana and we want The Queen Anne the very best of luck sooner or later!